Before, during and after the call
What happens when you call about the roof
The phone number on these pages reaches a local roofing contractor. Here is what to expect, what helps, and what a call cannot do.
The phone line and the people behind it
Crown Roofing publishes these pages and connects callers with an independent roofing contractor. The contractor does the roof work, sets the price and arranges any visit. Crown Roofing does not climb on roofs, and nothing on this site is a price.
Four things worth having beside the phone
The street address comes first, since it tells the contractor which of the six towns you are in. Next, the room where water shows and what it looks like: a brown patch, a drip, a bulge. Then the roof's rough age, if anyone knows it. Last, a few photos taken from the lawn or an upstairs window, with the date on them.
The eight-stop roof walk shows where to look if you want more to say.
What a phone call can settle, and what it cannot
A call can sort out how urgent the problem is, which of the eight jobs it resembles and whether a visit makes sense. It cannot settle a price, because a price follows the roof and the contractor has to see the roof first.
For work over $500, the state asks for a written contract that all parties have signed, with changes in writing as well. Whatever is said on the phone is worth very little until it is on paper.
Where this comes from (1)
Checked 1 Nov 2026
When the house is rented
The owner decides about roof work on a rental, so the owner is the one to call. A tenant can still help: photographs with dates, a note on which room shows water and when it started, all sent to whoever owns the house, make that first conversation much shorter.
Emergencies go to 911, not to this number
A wire down or hanging close to the house, water arriving through a light fixture, or a ceiling that sags or bulges: leave the area and call 911. For a downed wire, PSE&G and FirstEnergy both say to stay at least 30 feet back and treat it as live. NIOSH links more than 100 deaths a year to ladder falls, one more reason to leave the climbing to a roofer.
Where this comes from (3)
Checked 1 Nov 2026
After you hang up
Write down the date, the name you were given and what was said about the next step. Keep the photos together in one album. If a visit is offered, the job's own write-up lists what the contractor can look at, and the hiring checklist lists what New Jersey publishes about contracts and registration.
Have these ready
Start with the street address, the room that shows water and a guess at the roof's age, then call (908) 827-6709. Renters can pass their photos to the owner, who arranges roof work.